Vodacom

After previous review nobody from vodacom phoned me back as they imp**** they would on the 3 January 2020 I managed to speak to cancelation dept and canceled the contract and received a ref nr same day today I enquired the account I received and was told because contract were only canceled the 3 rd of the month I still need to pay the 1 st of January no cancelation were available because of the holiday the 2 ND I couldn't get through to speak to one Vodacom have a very bad customer service