CVdW
Caren Van der Westhuizen

1 reviews | Active since Apr 2022

30 Apr 2022, 09:31

Vodacom

I am struggling since 29 March 2022 to access my vodamail. When I called them they said something about migration but was not able to assist me. I phoned Kuruman store, and the technician said he is leaving the store now because it is his weekend off. I can call Kathu. I called and that technician told me he cannot assist me. The Monday I went to Kuruman store and the technician logged a complaint. A man called me and my vodamail was right for a few days. Now I cannot access my account. Once again I logged a complaint, but after 6 days, I am still waiting for someone to phone me.

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Replies (1)
Vodacom
Vodacom's reply30 Apr 2022, 18:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team