Vodacom

This is an ongoing complaint that need resolution.

I took my phone to phone to vodacom century city on 22/06/19 with a charging problem (it was not charging). I have been going back and forth with this query since then.

First feedback was after 2 weeks when I went to the store to check on my phone, which they promised to call me with-in 2-3 working days on the day of receipt of phone. They told me the phone was booked for audibility dis-function, they had to book it back in for the ''charging problem'' and I will be contacted in 2-3 working day with feedback.

Second feedback, again I had to personally go to the store after a week of not receiving a call, they told me the insurance will not pay because the technician did not find any fault (which is not my problem because the phone was still not working). The technician told me the Monique (person dealing with insurance) will phone me the following day. Again no call received.

Third feedback till today, I have been calling/ going back and forth to vodacom century city and getting no positive results only bad, *********** service for 4 months on the same issue.

Two weeks back I went to vodacom Century city to check on the progress, they said they will call me back the week of the 25th, I did not receive a call, I then again called them on Thursday 29th and was told they email me an insurance form to fill-in so I can receive a new device( no form was emailed). I then went in to the shop again on Saturday, they gave me the form and said I will be called back on Monday morning, again no call received. I called back and spoke to Jamie, who could not help, she put me through to Janine, who told me I will receive a call from either herself or Monique regarding the insurance and progress of the new device first thing in the morning the 6th of September, which I did not receive.

I called again on the 6th of Sept, who could not give her name after her not being willing to assist and was very rude and put the phone on the side telling me she is looking for someone who can help with my issue, held on for 5 min and I hung up. I called again in a few minutes, she picked up again and this time she put me through to the manager, who gave the email addresses of James and Monique to take up the issue with them.

I all in all am very angry and tired of this situation and how I have been mistreated, and now I am doing the work of vodacom technicians to sort out my issue with their insurance of whom they offered to me. This has been a very grievous experience that has affected my working time, performance and relationship with my employer. This is the poorest of all services I've gotten from any service provider, they have not been helpful at all, my phone has been almost gone for 5 months now and yet we still at the same issue of the insurance having a problem of paying out. I pay my contract every month and the insurance vodacom offered me to take that they sleep I the same bed with but now they making their problems mine where I have to do half of the employees of vodacom and sending emails to their insurance, going up and down getting the same *********** service and assistance from the slow and uncaring staff. Where I call every week and drive up and down for checking if they doing their job. Clearly none of them know what's up. Disgusted by the service of vodacom