Vodacom *****

I have 3 major frustrations with Vodacom:

1. I have two data lines due for upgrade, they are harassing me with 100 calls a day on both my numbers while i am at work. And i keep telling them i cant take calls at work and i don’t want to upgrade these contracts. I have been trying to cancel the contracts but they make the processes impossible. They only take calls in hours i am working and there is no email route to cancel.

2. Yesterday morning i get an sms stating: Dear Petri Banks your Upgrade Order *** for your Vodacom number *** has been completed. Your new contract price plan is R219 excluding any value added service and has been extended to 29/06/26. Should you have any queries visit www.vodacom.co.za

I did not do any upgrade or contract renewal and did not give any consent to renew the contract.

3. While going through my vodacom invoices i see that i am being charged for a 250minute bundle on an unlimited Red VIP plan.

Is this incompetence or ***** driven by management?