Vodacom C-Max Prison

<p>Last year I received a text message about a contract renewal. I called Vodacom Customer Care to query the text and was informed that an upgrade had been done on my number at a branch. The consultant said he would contact me after investgation but he didn't.</p> <p> </p> <p>In November I called to cancel my contract. The consultant informed me that the contract could not be cancelled as there had been upgrade on my number. I explained to the consultant what had happened about a month earlier. I was then required to send throuh documents as the case was handed over to the forensics department. I sent the documents on the 25th November as per advice.</p> <p> </p> <p>Today I called Vodacom Customer Care (10:06) and was put through to Thato at the Contract Retentions department. I asked Thato for his surname and he refused to provide this to me saying "...you can address me as Thato". I explained to him the reason for my call and why I needed his name in my trail of calls. He still refused. This is very concerning to me as a customer of Vodacom even after authentication and having 3 contracts with Vodacom. Nevertheless I enquired about the cancellation and he informed me that the case was still awaiting documents (sent on the 25th November).</p> <p> </p> <p>As it is, Vodacom is keeping me in this contract against my will and continuing to debit me. </p>