Vodacom Busy with *****

<p>On Tuesday 4 April 2017 Vodacom deducted R818.60 from my account where they were only supposed to deduct R128.49.</p> <p>After I left a complaint on Hello Peter and they promised to phone me back, I eventually phoned them. I spoke to a lady named Jessica, and after a long struggle she confirmed the extra money that was deducted was for a laptop or tablet I app**** for. NEVER EVER have I signed or agreed or even spoke to Vodacom in connection with any of this. I havent agreed for anything new on my account.</p> <p>After I told Jessica very clearly that it wasnt me, she confirmed ok well maybe it is ***** and she will put me through to the legal department. (Which NEVER answered the phone and after a whole hour I decided to put down the phone)</p> <p>***** - HOW DO SOMEONE SIGN ON MY BEHALF FOR A LAPTOP. They have so many questions they ask me when I want to do something how on earth did they manage to do that?</p> <p>This is ridicilous I have paid penalties on other debit orders that didnt go through because of Vodacom that cant do their job.</p> <p>Another lady phoned me and said ok it is a error - 24-48 hours and my money will be paid back. OH REALLY - ???? WHY IS MY MONEY NOT PAID BACK YET. It is useless to speak to anyone at Vodacom beacause you dont get anywhere and in the meantime I must suffer while you ***** money!!!!</p> <p>I want my money back how long does it take for you to realise people are sick and tired of bad service from you!!!!!</p> <p>JUST TELL ME WHEN WILL SOMEONE ACTUALLY BE ABLE TO HELP ME AND REFUND MY MONEY???</p> <p>I need an answer and not explanations. How does an error like this just suddenly happens??</p> <p>You people are pathetic and needs to wake up. I need my R690.11 back ASAP</p>