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Pieter R
1 reviews | Active since Jul 2012
29 Jan 2024, 11:02
Vodacom Business - Worts Company the World
SR*** we are using Vodacom Business to run or office in EC we the router start give problem is Dec 2023 Vodacom send some out fix it and hour later they had to come and then it stop working the next day waited 7 days for the next call out again not replacing the router now we have same problem the call Centre is 3 days late for ETA for Technician When will they ficx our connection
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Replies (5)
Vodacom's replyOfficial
29 Jan 2024, 11:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jan 2024, 11:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PR
Pieter R's updateReviewer Update
30 Jan 2024, 09:42 Business account with Vodacom for almost 1 years and for the past 2 months, we often have no signal for days at a time, I phone, get a reference then ! Each one of the staff has promised to escalate the problem because they can see how long it has been going on BUT still not fixed !! Currently 5 days with no signal but I must pay the contract each month.
PR
Pieter R's update30 Jan 2024, 09:42
Reviewer Update
Business account with Vodacom for almost 1 years and for the past 2 months, we often have no signal for days at a time, I phone, get a reference then ! Each one of the staff has promised to escalate the problem because they can see how long it has been going on BUT still not fixed !! Currently 5 days with no signal but I must pay the contract each month.
PR
Pieter R's updateReviewer Update
30 Jan 2024, 09:44phoned your call center yester day no answer after 30 min , i am now holding on again 27min
PR
Pieter R's update30 Jan 2024, 09:44
Reviewer Update
phoned your call center yester day no answer after 30 min , i am now holding on again 27min
PR
Pieter R's updateReviewer Update
30 Jan 2024, 09:5742 min still holding
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Pieter R's update30 Jan 2024, 09:57
Reviewer Update
42 min still holding
PR
Pieter R's updateReviewer Update
30 Jan 2024, 10:12 your call center just auto disconnected me after 58 min
PR
Pieter R's update30 Jan 2024, 10:12
Reviewer Update
your call center just auto disconnected me after 58 min