Vodacom Business - worst customer care service!

I am EXTREMELY unhappy with the service I have received from Vodacom.

In my BUSINESS upgrade request I clearly asked to keep my current dedicated data sim as such. With ALL our previous upgrades, this has never been an issue.

During the last week I was sent backward and forward through numerous call center agents to try and retrieve the number in order for me to access the information on the device as it was just disconnected without ANY notice.

Eventually I was told the easiest would be to just port the number to a prepaid number to which I consented.

Yesterday – on a SATURDAY the business call center advised me that I cannot use the sim unless I physically go into a store to RICA the number. ABSOLUTELY NO ONE mentioned this at any stage! Now they say they can also not activate the sim on the contract again as it was already terminated.

I spoke to two different people at the call center yesterday and eventually they told me I can RICA the sim through the Vodacom app. I couldn’t. I phoned the call center again and they just said they cannot assist me and I should go to a Vodacom store.

Now, my dearest Vodacom - I explained my working conditions AND THE FACT THAT I AM ON CONTRACT 200km AWAY FROM THE NEAREST TOWN when I did the upgrade. I made all the arrangements to collect the upgraded handset (WHICH HAS A DEFECTIVE SPEAKER AND I STILL NEED TO GET ASSISTANCE ON THAT AS WELL) at the Vodacom contract address and now your brilliant answer to this issue is that it is not a business sim card anymore and I won't get any assistance unless I take time off from work to take a 400km round trip to attend to an issue which should NEVER have been an issue in the first place!?

Why did you not advise me that I would not be able to keep the number at the time I did the upgrade? It would have given me time to download all my data from the device. Why did no one tell me that if I opt to port the number to prepaid that I will have to go through all this hassle? The call center agents were flabbergasted that I had the audacity even ask such questions! We have been Vodacom business customers since forever and this is what is has come to!?!?!?

I need the number activated in order for me to retrieve my data from the device and then you, Vodacom, can keep the number and do with it as you please. But this service is ********** - to say the LEAST.