Vodacom Business Wireless

Hi I am using a business wireless internet with vodacom business. I must admit the internet is probably the best I've used. But I have moved my office recently and have contacted vodacom about 3 weeks before moving to make sure the proper arrangements are made. I've been on the new premises now for 12 days with no clarity as to what is going on. They take me in circles every time I call and still nothing. I call almost everyday but get nowhere. I expected a bit more from "Vodacom Business"