VODACOM BUSINESS WHERE ARE YOU

I have been trying to downgrade my business cellphone contract for 3 weeks without any success. This is supposed to be a simple process. I am now on a Red Business + with three other numbers that needs to be downgraded. I now have to pay a penalty for downgrading because I want to reduce costs. So much for Covid-19 assistance. This is only a media publication and not real help. I have been trying to sort this out via email without any progress. I spoke to Lebo in retentions but Lebo does not know what is going on. IS THERE ANYBODY THAT CAN GIVE ME AN EMAIL ADDRESS TO SEND MY REQUIREMENTS TO. I DON'T HAVE CELL RECEPTION SO I CAN NOT BE CONTACTED VIA CELLPHONE. Please !!!!!!!!!!!