Vodacom Business - Useless again

It has now been over 7 days since a ticket has been raised regarding your MW internet and we are still down with no feed at all. This is a hospital where patient care is the utmost importance and we have not had the privilege of having internet. 7 days since a ticket and currently we have not had any internet for the past 10 days. why are you service level so useless Vodacom? I have been a loyal customer for years Vodacom you are a huge disappointment right now and if this is the level of service excepted, I feel very sorry of the rest of your customers.