1 reviews | Active since Jul 2011
Vodacom Business upgrade fail!
<p><span style="font-size: medium;">I sent a request to Claudine at the ********** e-mail address (order number U985079 issued). Despite my clear request she sent the wrong handset which I took delivery of just before 5pm today. I wanted a Samsung Galaxy S7 Edge and was sent an S7, and the bundled tablet was not included.</span></p> <p><span style="font-size: medium;">When I tried to call in before 5 I got through 3 times but the agents cut me off after staying silent on the line for a few seconds (I could hear at least 2 of them breathing on the line). Eventually the call centre closed and I was unable to receive assistance. Quite clearly the sales staff are more interested in getting home than assisting customers.</span></p> <p> </p> <p><span style="font-size: medium;">I require a phone call and prompt assistance to rectify this problem. Ideally I would prefer to deal with one of your outlets (Clearwater mall is my closest) so I can swap the handset and get the bundled tablet; I am not prepared to wait for courier pick-up and drop-off for another 4 days!</span></p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client.
I apologise for the inconvenience caused. I have escalated this matter to the Sales Team in order to collect the handset. You are not able to exchange the handset at a dealer. I have requested priority on this matter.
Kind regards
Vodacom Consumer Website Team
Dear Client.
I apologise for the inconvenience caused. I have escalated this matter to the Sales Team in order to collect the handset. You are not able to exchange the handset at a dealer. I have requested priority on this matter.
Kind regards
Vodacom Consumer Website Team
Hi guys. I am still waiting for my handset; the incorrect one was collected last week, but I have had no feedback - after the initial telephone call apology - on when my new handset will be delivered and what bundled offer they would be sending (there was some confusion on the part of your sales team on what the offer was). Please can you escalate this matter so I can have some resolution??
In addition I thought you need to know about some problems with your call centre and sms systems:
1. Your upgrades call centre telephone system is not working properly; the calls do not transfer through to an agent
2. My upgrade is for a business account; the numbers on your sms' show is incorrect ( ********** instead of ********** )
3. The sms' also advises to contact ********** ; this number does not exist...
Hi guys. I am still waiting for my handset; the incorrect one was collected last week, but I have had no feedback - after the initial telephone call apology - on when my new handset will be delivered and what bundled offer they would be sending (there was some confusion on the part of your sales team on what the offer was). Please can you escalate this matter so I can have some resolution??
In addition I thought you need to know about some problems with your call centre and sms systems:
1. Your upgrades call centre telephone system is not working properly; the calls do not transfer through to an agent
2. My upgrade is for a business account; the numbers on your sms' show is incorrect ( ********** instead of ********** )
3. The sms' also advises to contact ********** ; this number does not exist...
An update on the status of my issue: Claudine has contacted me and advise that the offer I wanted expired (clearly due to the delays in filling my order) and is now no longer available! I cannot get the S7 Edge with the free tablet any longer...is there ANYTHING you guys can do to sort this problem out? It seems the specials the Sales team have are different to those on the website and I had to send her a screenshot to show her...sadly only of the S7 Edge because the offer I wanted is expired!
An update on the status of my issue: Claudine has contacted me and advise that the offer I wanted expired (clearly due to the delays in filling my order) and is now no longer available! I cannot get the S7 Edge with the free tablet any longer...is there ANYTHING you guys can do to sort this problem out? It seems the specials the Sales team have are different to those on the website and I had to send her a screenshot to show her...sadly only of the S7 Edge because the offer I wanted is expired!