Vodacom Business Unit - Zero Feedback or Response (POOR SERVICE)

Item: Vodacom
Rating: 1
Author: Dale G

Dear Vodacom

My original request for a new cellphone contract with Vodacom for my business was requested on the 4th December 2017. To date I have been waiting for service from Magdalene Lutchmina in the Vodacom Business Unit to let me know what is happening with my application.

I received a random SMS on the 21st December to which I am not sure is even from Vodacom as its not specific.

To date, I have not had a response from the consultant mentioned above and sent a follow up email on the 4th January 2018... still nothing.

I have been with Vodacom since 2001 and cannot believe the poor service I have received!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

15 Jan 2018, 10:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply15 Jan 2018, 10:06

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's replyOfficial

15 Jan 2018, 12:08

Good Day Dale,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
RO

Vodacom's reply15 Jan 2018, 12:08

Official

Good Day Dale,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
RO