JB
James B

1 reviews | Active since Mar 2018

28 Jul 2022, 13:43

Vodacom Business - "The worse connection"

Since there is no Fibre connectivity at my business location, I have opted for a Vodacom "Business Internet Wireless Air" solution - Against my better judgement.

Not only did it took forever, with many escalations, to be installed, but since installation it only worked intermittently and just getting worse, Despite logging a fault numerous times, the reply remains the same - Intermittent Hub, we are investigating, even promised to send out 2nd level support to investigate - needless to say, still waiting! . Spending everytime 30 minutes + on the line to report and get a Ref#.

On hindsight, I should have followed my instincts and went for MTN - The "BETTER" connection.

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Replies (1)
Vodacom
Vodacom's reply29 Jul 2022, 07:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team