JB
James B
1 reviews | Active since Mar 2018
28 Jul 2022, 13:43
Vodacom Business - "The worse connection"
Since there is no Fibre connectivity at my business location, I have opted for a Vodacom "Business Internet Wireless Air" solution - Against my better judgement.
Not only did it took forever, with many escalations, to be installed, but since installation it only worked intermittently and just getting worse, Despite logging a fault numerous times, the reply remains the same - Intermittent Hub, we are investigating, even promised to send out 2nd level support to investigate - needless to say, still waiting! . Spending everytime 30 minutes + on the line to report and get a Ref#.
On hindsight, I should have followed my instincts and went for MTN - The "BETTER" connection.
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Replies (1)Vodacom's replyOfficial
29 Jul 2022, 07:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jul 2022, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
