zA
zain A

1 reviews | Active since Mar 2012

15 Aug 2016, 07:58

Vodacom Business - terrible and poor service.

<p>i submitted a request to vodacom business to cap my account airtime and data usage almost 6 weeks ago. I was told they would get back to me in 24 hours LOL. what a joke, i think they actually want you to go over the limit so they can charge you an arm an a leg.</p> <p>After spending hours on the phone being transfered from call centre to centre I am told it is in progress. Then weeks later I get an email requesting for documentation I ALREADY submitted in the initial mail. I resend the documentation and no response. Im tired of waiting on the phone with no help from you guys. really poor service.</p>

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Replies (2)
Vodacom
Vodacom's reply15 Aug 2016, 08:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

zA
zain A's update07 Sept 2016, 09:48
Reviewer Update

Still this issue has not been sorted!!! wow you guys suck. for a business service you guys dont even get back.

Ive sent the documents about 4 times i even have an email stating you guys confirm receiving it, and still nothing. Hopeless service.

Please businesses and consumers beware of vodacom, they dont assist you.