SG
Susan G

1 reviews | Active since Nov 2016

18 Mar 2022, 12:13

VODACOM BUSINESS - TECHNICAL - TERRIBLE SERVICE!

Our company, Botselo's Curtain Boutique have been trying to no avail for Vodacom Business' technical department to come out and fix our signal problems. We phone Business Support, there Lerato and Samantha have been very helpful... BUT... Once reported to their technical department NOTHING gets done. We do not receive feedback at all. We have reported one of our boosters on 11/01/2022, that is not working as well (REF NO: A2-T2KX-IQDXB). So now, ontop of the the booster that is not working, the signal in our area is getting worse and worse. We we could go outside when there is no signal inside, but it has worsen so badly we now struggle to get signal outside as well. We cannot run our business like this. Vodacom keeps on making promises, but to no avail. Please get your act together, and actually provide the quality service you promise, because lately you have been unable to deliver.

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Replies (1)
Vodacom
Vodacom's reply18 Mar 2022, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team