VODACOM BUSINESS TAKES MORE MONEY AND IGNORE MY COMPLAINT

Item: Vodacom
Rating: 1
Author: Chantelle B

I was phoned by Vodacom Business for a better package (more data) for R200 less (according to the consultant). For a few months now they are deducting much more and do not reply to my emails. I was again phoned by someone last week and I said to him to go and listento the recording and get back to me but I am still waiting for a call back! Pathetic service!

Helpful (0)

Replies (4)

Vodacom's replyOfficial

17 Mar 2025, 06:50

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply17 Mar 2025, 06:50

Official

Chantelle B's updateReviewer Update

20 Mar 2025, 11:27

So I am still waiting for Vodacom to contact me😡

Chantelle B's update20 Mar 2025, 11:27

Reviewer Update

So I am still waiting for Vodacom to contact me😡

Chantelle B's updateReviewer Update

07 Apr 2025, 19:41

I thought my query was resolved but *********** people at Vodacom made it even more of a mess! I now have a statement with an extra amount of R3191,25 invoiced!!!!!!!!!!!!!!!!!!!

Chantelle B's update07 Apr 2025, 19:41

Reviewer Update

I thought my query was resolved but *********** people at Vodacom made it even more of a mess! I now have a statement with an extra amount of R3191,25 invoiced!!!!!!!!!!!!!!!!!!!

Chantelle B's updateReviewer Update

15 Apr 2025, 20:24

And on 15 April Vodacom deducted R3191,25 from my account after they said it will be corrected!!!!!! Pathetic!!!!!!!!

Chantelle B's update15 Apr 2025, 20:24

Reviewer Update

And on 15 April Vodacom deducted R3191,25 from my account after they said it will be corrected!!!!!! Pathetic!!!!!!!!