Vodacom Business - STAY AWAY - Not a business solution

Vodacom Business Internet STAY AWAY!

I am part of a company that resells Vodacom Business internet solutions. Whatever you do, do not take services with them. They are a telecommunications company that knows nothing about internet offerings, ironically. Signed up with them in 2019 and we are still waiting to be "onboarded". After multiple interactions with their management team, technical team, sales team and even onsite management, we have gotten nowhere. We resold their services with the premise that we would be onboarded within a few weeks, at which point we can offer a better service to our clients. However, after all this time, we have resold their service to multiple, multiple clients, and we still support all these clients' Vodacom services because they are our clients. Yet we have not seen a cent from Vodacom, for over two years, as we are still not onboarded.

The regional manager and his team actually have no idea what they are doing. Their administration is in absolute shambles. The regional manager is never ever available and we always have to deal with his puppy dog, our supposed account manager, who knows even less about what is going on. Wenever we query what's going on, they always seem to tell us about some key individual that has been on leave for several weeks and they are only back now... Yet "now" that they are back, still nothing happens month in, month out. I don't understand this excuse. If there is work to be done, surely you leave it in somebody's hands to complete. Is there really only one key individual for the entire company that can do what he does... Then they should stop advertising services to the entire country.

Added to the above, whenever there are faults or issues, it takes hours or even days to resolve. Definitely not a business grade solution. So if you don't have any options for fixed fibre, rather rely on an LTE solution until Fibre gets to you, whatever you do, do not go with these guys, it will be a liability to your business.

Had we been aware of all of this, we would never have sold a single service of theirs. They also tie you into a contract as with their mobile services. So we are just waiting for our clients terms to finish and then we will move every single one away to another service. Where fibre is not available, LTE is actually a much better alternative than this so-called "business solution" at this point.

If you are a service provider looking to resell Vodacom Business, DO NOT DO IT. I also do not believe this is an isolated incident, as we used to work through another 3rd party to resell Vodacom and they actually pulled out after 6 months due to the come backs and loss of income that they suffered as a result of having to deal with Vodacom Business.