1 reviews | Active since May 2013
Vodacom business side - little to no service
I feel compelled to share my frustrating experience with Vodacom Business, which has left me deeply dissatisfied and concerned about the lack of service and competency in handling my account transfer.
In October 2023, I initiated the process to move my contract to the business side with Vodacom. Little did I know that what should have been a straightforward procedure has turned into a prolonged and exasperating ordeal. As of today, my contract has still not been successfully moved to the business side, despite months of correspondence and effort on my part.
I have diligently followed all the required procedures, submitted the necessary documentation, and provided the requested information promptly. However, Vodacom Business has consistently displayed a shocking level of incompetency in handling this matter. There seems to be a lack of communication within their own systems, as I have been given conflicting information about the status of my account transfer.
The delays and unresponsiveness from Vodacom have not only inconvenienced me but have also impacted the operations of my business. It is disheartening to see such a renowned telecommunications company fail to deliver on its promises and commitments to its customers.
Additionally, I would like to bring this matter to the attention of Vodacom Business, urging them to address the incompetency and lack of service that customers like myself have been experiencing. It is essential for companies to be held accountable for their actions and to provide the level of service that their customers rightfully expect.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Therse's 2 guys kept on pushing for feedback and answers - Finally received the confirmation sms that my new contract will start next month.
Therse's 2 guys kept on pushing for feedback and answers - Finally received the confirmation sms that my new contract will start next month.
I wanted to follow up on the ongoing issue we've been experiencing with Vodacom regarding the inability to change my banking details from private to business.
As you may recall, the process was initiated on October 9th, 2023. However, despite numerous attempts and follow-ups, we have yet to see any progress. It's incredibly frustrating that after all this time, my business bank details still haven't been successfully updated on my account.
Despite this, it seems that someone at Vodacom is still incapable of loading my business bank details onto my account.
Frankly, I find this level of service from Vodacom to be utterly unacceptable. We've been patient and cooperative throughout this process, but the lack of progress and communication is disappointing.
I urge you to escalate this matter internally and ensure that urgent action is taken to resolve the issue promptly. I expect nothing less than a swift and satisfactory resolution to this ongoing problem.
Thank you for your attention to this matter. I look forward to hearing from you soon with a positive update.
I wanted to follow up on the ongoing issue we've been experiencing with Vodacom regarding the inability to change my banking details from private to business.
As you may recall, the process was initiated on October 9th, 2023. However, despite numerous attempts and follow-ups, we have yet to see any progress. It's incredibly frustrating that after all this time, my business bank details still haven't been successfully updated on my account.
Despite this, it seems that someone at Vodacom is still incapable of loading my business bank details onto my account.
Frankly, I find this level of service from Vodacom to be utterly unacceptable. We've been patient and cooperative throughout this process, but the lack of progress and communication is disappointing.
I urge you to escalate this matter internally and ensure that urgent action is taken to resolve the issue promptly. I expect nothing less than a swift and satisfactory resolution to this ongoing problem.
Thank you for your attention to this matter. I look forward to hearing from you soon with a positive update.