Vodacom Business shenanigans

Item: Vodacom
Rating: 1
Author: Willie K

From 4/11/2023 the lte network in my area went down, phoned vodacom numerous times and was advised everything is in order, yet lte stayed down, 20/11/2023 i called business lte to cancel my contract and got told i must e mail my cancelation (without internet coverage for 30km) drove out and sent the email. Took them 7 days to ask for a statement which i immediately send, from 27/11/2023 upto today 9/01/2024 after a few follow up calls it is still not canceled. STEER CLEAR FROM VODACOM BUSSINESS

Helpful (0)

Replies (3)

Vodacom's replyOfficial

09 Jan 2024, 12:03

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply09 Jan 2024, 12:03

Official

Willie K's updateReviewer Update

09 Jan 2024, 17:46

Your generic response just shows how little you value your income stream(customers)

Willie K's update09 Jan 2024, 17:46

Reviewer Update

Your generic response just shows how little you value your income stream(customers)

Vodacom's replyOfficial

10 Jan 2024, 07:59

Vodacom's reply10 Jan 2024, 07:59

Official