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Di S

1 reviews | Active since Mar 2019

07 Nov 2022, 12:32

VODACOM BUSINESS SERVICES ABSENCE OF SERVICE

VODACOM BUSINESS SERVICES have ZERO Customer Care until they need something from you and hound you incessantly for Upgrades. I have emailed VBS 3 times as regards False Advertising on their APP, but have not warranted a response. Seriously, VBS!!?? In a nutshell, I needed some Airtime on one of our company phones. I bought it on the APP and only AFTER the Order is processed and added to the Monthly BusIness account does it say that these are for VODACOM to VODACOM CALLS ONLY!!! Firstly, this is seriously False Advertising. Secondly, how do we know what service provideer a client is using when we phone?? It is about time these Big Corporates start playing by the rule book and stop all ********* behaviour. Nearly 30 years with this company and they treat Biz Customers with such distain. I will not let this matter drop.

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Replies (3)
Vodacom
Vodacom's reply07 Nov 2022, 14:21
Official
 
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
DS
Di S's update07 Nov 2022, 14:44
Reviewer Update
OH PLEASE!!! I have emailed 6 times and I get an automated reply to send it again to EXACTLY THE SAME EMAIL ADDRESS with Customer Care. It just loops around and around. I am unable to get a reference number for ICASA from VODACOM. How convenient!!!! This reply was just to offer false platitudes in social media when in fact you should have addressed the problem on the 25th October. I AM A BUSINESS CUSTOMER!!! 6 emails and no answer. 2 weeks and only when I take to Social Media do you send this drivel!!!
DS
Di S's update11 Nov 2022, 20:32
Reviewer Update
TICK TOCK. TICK TOCK. Still no contact from the promised Vodacom Consultant!!! How predictable. A Business Customer for 30 Years and you treat loyalty like this??? CPA. ICSA. Advertising Bureau. Social Media. Eventually, you will be made to deal with the situation, Vodacom.