Vodacom Business service is pathetic

Vodacom Business service is pathetic.

I have been a client for more than 12 years. I tried to move the account from my one company to the new company since 14 December 2022 with no luck and no one willing to help or tell me what the issue is. I have been sending emails since 17 December 2022, with a response email they will reply within 48hrs, well I don't know if Vodacom know how long 48hrs are as until today no response. Today again I tried phoning, first time I phone they eventually gave me a ticket number. 10 minutes after receiving the ticket number I get a sms to say the ticket has been closed, but still no service, they just closed the ticked. I phoned again and a new lady said she will send and email requesting why the ticket was closed and cc me in the email, until now no email, so after another hour I phoned again and now they say I must wait until tomorrow for feedback.