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Bennie W
1 reviews | Active since Jul 2019
12 Nov 2021, 12:42
Vodacom Business ****med me into a new contract
In September a customer support person from Vodacom (David Stanton) *** called me and convinced me to take a new contract, which I did. When I received my bill the amounts that I signed up for were vastly different. For the last two months and in spite of called virtually every day to talk to someone, the only response I get from *** (Business Customer Support) is that someone will call me within the next 10 min. They never call and the cycle repeat, over and over and over.
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Vodacom's replyOfficial
12 Nov 2021, 14:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Nov 2021, 14:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Bennie W's updateReviewer Update
06 Dec 2021, 13:01Subsequent to this complaint a customer support person from Vodacom called and "resolved" the issue. But alas this was not the case. When I received my bill this month, the wrong contract was still loaded. I am back-calling every day with absolutely no progress.
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Bennie W's update06 Dec 2021, 13:01
Reviewer Update
Subsequent to this complaint a customer support person from Vodacom called and "resolved" the issue. But alas this was not the case. When I received my bill this month, the wrong contract was still loaded. I am back-calling every day with absolutely no progress.