JR
Jacques R

1 reviews | Active since Jul 2011

07 Feb 2018, 16:35

Vodacom Business Response time disgrace

Vodacom

Vodacom response time a disgrace. You email ********** and you dont get a response. You email your account manager and not response,. It takes days for a response.

Vodacom doesn't cater for an emergency services...

Our account\numbers where Hijacked by somebody and that person was using our account to order phones **********ly without paperwork without proper security clearance. How does Vodacom run there business?

Our MD cant make calls because of Vodacom *********** staff\system.

7 days and still no solution\no response\no service

0
Replies (3)
Vodacom
Vodacom's reply08 Feb 2018, 06:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JR
Jacques R's update09 Feb 2018, 08:42
Reviewer Update
Day 9 and still no response and no service. And this is how Vodacom treat there Business clients....
Vodacom
Vodacom's reply09 Feb 2018, 11:46
Official

Good Day Jacques,

Thank you for taking the time to voice your enquiry. Kindly note that this matter is being addressed & feedback to be provided via REF: EC-1J3Y-3RRYOE

Regards
RO