KC
KAYLEM C

1 reviews | Active since Oct 2017

22 Jan 2018, 09:59

VODACOM BUSINESS - PROVIDES NO SUPPORT - NO RESPONSES

For the last two year we as a company have been struggling with Vodacom Business - we have over 20 Lines with Vodacom Business - to date after numerous requests to get a designated Person / Team to work on our companies account (BUSINESS ACCOUNT MANAGER ) We have been passed over to 4 Different persons - each worse that the other.

It seems that Vodacom does not need out Business and it is time to rethink whom our Telephone suppliers should be.

One would expect that a Business Customer would get the services specially when they are paying a Fortune for contracts every month - and this without EVER EVER questioning the Billing.

This is totally unacceptable and i hope that this matter can be sorted out with a Competent person who knows how.

Should we not receive any changes in services we will start cancelling our contracts with Vodacom and moving over our staff to another Supplier.

0
Replies (2)
Vodacom
Vodacom's reply22 Jan 2018, 10:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Jan 2018, 11:32
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dc