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Villambal N
1 reviews | Active since Jul 2024
24 Jul 2024, 09:32
Vodacom business problems
Cannot rate Vodacom Fibre. They are zero rated. I am having endless problems with my Fibre and no joy from Vodacom. They installed a new router which was unnecessary. Been problematic since installation. I am a small business owner and as a result my business is suffering. Kindly help urgently please? I write to the Ceo's office person by the name of Thato but no joy from him. Hope to hear from you soon? Veno *** ***
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Jul 2024, 10:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jul 2024, 10:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
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Villambal N's updateReviewer Update
24 Jul 2024, 11:21Please this is an urgent matter as my business is highly affected
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Villambal N's update24 Jul 2024, 11:21
Reviewer Update
Please this is an urgent matter as my business is highly affected
Vodacom's replyOfficial
25 Jul 2024, 14:27Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that there is a representative from Vodacom has already assisting with your query. Regards, Consumer Website Team
Best regards,
Vodacom's reply25 Jul 2024, 14:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that there is a representative from Vodacom has already assisting with your query. Regards, Consumer Website Team
Best regards,