Vodacom Business : POOREST OF SERVICES

<p>Opened my New business (Internet cafe/ Computer Fixing), wanted the best of the best ISP, Vodacom promised Converge Services’ Wireless Broadband Fiber and I signed up for a 10mb uncapped line.</p> <p>1. Vodacom took over a month to come and install the router at my shop, which meant for 1 full month I lost in come because my business is internet dependent . </p> <p>2. After many fights for the installation, over a month later they came and installed.</p> <p>3. Expecting a 10mb line, I was get 0.25mb - 2.1 mb , now that meant to download 40mb antivirus updates took over 15 minutes and its impossible to download device driver at that speed.</p> <p>4. Contacted ********** business support for help many, from the beginning of May 2016</p> <p>Spoke to</p> <p>Unathi :- Kind gentle, but no solution as yet</p> <p>Thandeka: Kind but no solution as yet</p> <p>Adriaan:- rude gentleman who told me that his not vodacom and his not responsible for other peoples incompetencies</p> <p> </p> <p>SR160 ********** 56</p> <p>SR160 ********** 50</p> <p>SR160 ********** 32</p> <p>Solution ID 1- ********** 520</p> <p>SO160 ********** 49</p> <p>After all this struggles, am still at an average of 1mb. In the mean time I must use expensive prepaid data to try and save face of my Business</p> <p>By what measure of fairness and customer care is Vodacom taking advantage of small business. This is the 3rd month now our company has lost income due to Vodacom’s incompetency.</p> <p>What makes things worse is now my number has been block to access the call-centre to make follow up on my unresolved queries. Yes am saying after 3months of trying to resolve a query, Vodacom stops your number from being able to make follow up.</p> <p>When I try to cancel, they say I must wait for account manager to come to me, it’s been over a week now am trying to get hold of that account manager.</p> <p>I signed a contract in February 2016 up to date 15 June 2016, I still don’t have functional internet</p> <p>To other users, “STAY AWAY FOR CONVERGE SERVICES WIRELESS BROADBAND FIBER” ….. wish I had money to put it on a banner</p> <p>Which is such an insult for me given I have been with Vodacom for over 10years</p> <p>Well thats Vodacom for you</p>