KVDM
Karel Van Der Merwe
1 reviews | Active since Dec 2019
30 Sept 2022, 08:57
Vodacom Business. Poor Service Delivery
Im a Vodacom Business Customer. App**** for a 100mbps fibre line. Received an email 2 days ago stating that my 100mbps fibre line was installed/completed successfully….. However I only get 20mbps speed???? Callcentre only response is “Ur query has been escalated” Emails to Managers get no reply and are ignored!!!!!! Should I just accept the fact I will be billed for 100mbps but only receive 20mbps? Or should I cancel and go with a different ISP and still pay cancellation fees, due to Vodacom’s incompetence to provide feedback to their Business Clients???????
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Vodacom's replyOfficial
30 Sept 2022, 10:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Sept 2022, 10:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team