Vodacom Business - Poor response and service

I have been trying to get someone to contact us regarding the Vodacom LTE 40 GB package for our business since the beginning of last week. I have filled out the online contact form and sent an email to [Email Removed] There is simply no response. Other service providers can approve an application in less than 24 hours. Apparently it takes Vodacom Business a month to just vet a business for new services. The shocking thing is, we already have a data plan with Vodacom. We are an existing customer! It also appears that Vodacom representatives do not understand that a Sole Proprietor is a legal business in South Africa. Many professional service providers operate as Sole props. Due to the nature and size of these small professional sole proprietor businesses, these people are the ideal target market for the advertised mobile data services. My question to Vodacom Business is this - Is the above behaviour acceptable or is it that you simply don't need new business?