sL
sam L

1 reviews | Active since Jan 2014

04 Feb 2022, 15:17

Vodacom business phones cut without sorting there own internal MESS OUT

I will NEVER EVER recommend that anyone do business with Vodacom, this very company has cost us huge amount as they have simply cut our phones. Short version........ Been a Vodacom customer for 20 plus years, last year we migrated most of the contracts. A Vodacom contractor, did the procedure telephonic, this was done July 2021 since then EVERY MONTH SAME STORY AND SIMPLy suspend ALL phones as according to them "Vodacom" the contractor who has been of no use Mr Jared David's who I've asked now for 6months to send me the telephonic agreement which would show that we are NOT in the wrong. If Vodacom have *********** staff they should have to deal with there internal nonsense and not make it the clients issue. They are in breach as they are not charging our business the agreed upon contracts only there own billing. 4 days no business. And I think more shocking than anything, we are told to pay the so called arrears which the know is NOT CORRECT and once they "Vodacom have resolved the matter they will refund!!!!!!!!!!!!!!! I'm not only disgusted but shocked at the same time. Please please ppl DO NOT USE VODACOM THEY WILL ONLY GIVE U BUSINESS INTERRUPTION.

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Replies (1)
Vodacom
Vodacom's reply04 Feb 2022, 15:48
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team