Vodacom Business performing worse than home services

Vodacom Business has continually underwhelmed. Devices are setup insecurely and locked down with those settings. My device was actually hacked last year as a result in a few days of brute force attacks, just after lockdown.

I've had to send the device reset after it lost connectivity entirely for no apparent reason. After 3 weeks (that I paid for) I get the device back with a half-hearted attempt done at setting it up correctly. So for one the device is now hackable again as Vodacom staff like keeping to insecure Wifi settings that have been known to be insecure for over 2 decades.

Currently, I technically have internet. And practically don't. Email, internet sites, api calls, just time out after 30+ seconds on the web and any web services. Each click now takes 30 seconds, if it works at all.

It's clear after much testing that the Vodacom network here is suffering congestion. There's no point in using this connection, since requests either take 30seconds each or time-out entirely. This happens in and out of peak times.

In peak times, I also get only 1mbps on an LTE connection with a slower upload, which is where things are breaking down. But out of peak, although the speed tests come back with reasonable tests, contention seems way higher than the norm.

We've reached a point where this connection has not functioned for 3months due to technical issues and Vodacom reconfiguration and now network congestion. I'm looking for a refund for extended downtime. And for this to be fixed asap or for an early termination of this contract. As under the consumer protection act the service is no longer being rendered. The lights are on, but there is literally no one home on this connection.

This is my final communications before escalating this matter to Icassa.