TS
Terence Scott-Turner
1 reviews | Active since May 2012
20 Nov 2018, 08:55
Vodacom Business, pathetic service
Service ticket ref: A2-B5OB-****16 No feedback from anyone, just a message saying the ticket has been closed. When you ask me to rate your service and I message back no feedback, I still get none, whats the point?? My vodacom APP is still not working, and the fact that no messages were sent to me while my data was being depleted has not been resolved either, i want a refund for the 2gb loaded by your call center. Get back to me ASAP.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
20 Nov 2018, 11:10 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Nov 2018, 11:10
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Nov 2018, 13:46Dear Terence,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our ADS Team for assistance. Your SR reference number is S4-WR428-8SHPY. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our ADS Team for assistance. Your SR reference number is S4-WR428-8SHPY. Regards Consumer Website Team(SA)
Vodacom's reply20 Nov 2018, 13:46
Official
Dear Terence,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our ADS Team for assistance. Your SR reference number is S4-WR428-8SHPY. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our ADS Team for assistance. Your SR reference number is S4-WR428-8SHPY. Regards Consumer Website Team(SA)
TS
Terence Scott-Turner's updateReviewer Update
24 Nov 2018, 11:02Still no feedback or call. App still not working, and I cannot load data at all.
TS
Terence Scott-Turner's update24 Nov 2018, 11:02
Reviewer Update
Still no feedback or call. App still not working, and I cannot load data at all.
TS
Terence Scott-Turner's updateReviewer Update
28 Nov 2018, 14:26STILL no feedback.
TS
Terence Scott-Turner's update28 Nov 2018, 14:26
Reviewer Update
STILL no feedback.
TS
Terence Scott-Turner's updateReviewer Update
04 Dec 2018, 14:54Still nothing.
TS
Terence Scott-Turner's update04 Dec 2018, 14:54
Reviewer Update
Still nothing.