Vodacom Business outsourced to amateurs

I have app**** for 2 new Vodacom lines from Vodacom Business (online). Two numbers had to be ported from MTN. The one line has been activated but the second line remains inactive 11 days after the number has been successfully ported. 7 (Seven!) emails went unanswered and today I was contacted by the lady that assisted me informing me that she was not well. Simply unacceptable and the line remains inactive. The only way i can contact them is through email and they simply do not respond. I have been to Vodacom shops trying to resolve the matter but they can't help because I dealt directly with Vodacom Business. What a joke!! Natasha Kistnasamy Vodacom Business Department Email:*** Contact number - ***