WvdL
Will van der Leij
1 reviews | Active since Mar 2013
10 Jun 2024, 08:48
Vodacom Business not acknowledging client queries.
Vodacom Business has got quite a bad track record of replying to and resolving business customer queries and issues.
Mr Mpho John Mogwatseleng, for example, keeps sending our business quotations for something that is not listed nor explained. For over 3 weeks we have been trying to contact him and his department to explain what it is they are quoting us and what it is for. To date, we have not had even so much as an acknowledgement of emails received or voicemails left.
Helpful (0)
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Replies (1)Vodacom's replyOfficial
10 Jun 2024, 09:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jun 2024, 09:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
