mL
muhammed L

1 reviews | Active since Nov 2016

29 Nov 2016, 10:04

Vodacom Business no ethics at all

<p>Hi</p> <p>I am a corporate business client of Vodacom for the past 20 years. I have over 80 contracts wiht Vodacom on all my companies names.My spend with Vodacom is really high and I have never missed a payment.A few of my freinds did an upgrade with Vodacom for a samsung S7 edge @ R1199.00 pm on a Red VIP Plus. I was offered the deal in Writting by the Vodacom store and chose to take the deal from a store I normally deal with. I have been in fighting for this deal for the past few weeks and I am getting no feedback. I wa then offered a samsung s7 @ R1199.00 pm on the red vip plus which i accepted and i have on email from Vodacom itself but till now they have not done my upgrade.If my upgrades are not done by the 30th of the month i will be paying double and will be forced to move to another network.After telling Vodacom this they still have no decency of contacting me and resolving this.and now they don want to do my upgrades. Vodacom does not appreciate anyones business anymore. This is not the Vodacom that used to care about their customers. They dont even care about how much business i have given them over the years and conitue giving them </p> <p>Dont waste time moving to vodacom as they deal prices are high and if they cant help a customer that has so many lines and so high spend every signle month then think about how they will treat anyones busnisee</p> <p>Vodacom has become a very frustrating and time consuming company to deal with</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply29 Nov 2016, 10:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

mL
muhammed L's update05 Dec 2016, 13:50
Reviewer Update

THIS IS EXACTLY WHAT I'M TALKING ABOUT

VODACOM DOES NOT CARE ABOUT THE BUSNISS ANYONE GIVES THEM ANYMORE

IT'S BEEN 6 DAYS SINCE MY COMPLAINT ON THIS SITE AND NOBODY FROM VODACOM CONTACTED ME TO SORT THIS OUT

USELESS COMPANY