Vodacom Business LTE poor service

I have sent 2 service requests to the *** email address with no response. My complaints are the irregular sometimes pathetic speed of around 1mbps download speeds where speed are usually between 20mbps and 30mbps. And the 2nd complaint is that the router erratically loses internet connection and requires a manual reset. And because I cannot log onto the router myself, it requires a 1km drive to the unmanned building to manually switch to off and on again. This has happened at least 4 times over the past 2 months and is unacceptable for a "business solution". I run a Vodacom Home LTE backup solution that requires no such resetting. Vodacom's attitude to service requests seems to be that of ignoring me and hoping the problems resolved themselves!