GVDw
George Van Der walt
1 reviews | Active since Feb 2024
13 Feb 2024, 11:55
Vodacom business LTE
Worst Business LTE ever. It has been 3 weeks without internet and yesterday a technician came out to fix it. Worked for 3 hours and stopped working. I have lost so much work and money due to this issue. Vodacom does not have people you can phone directly to sort it out.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Feb 2024, 11:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Feb 2024, 11:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
GVDw
George Van Der walt's updateReviewer Update
09 Mar 2024, 11:14Vodacom promised someone to come and install a dish to ensure we can have proper connection. Still has not sent the paperwork or even phoned to ask are we still struggling. Sad to see that customers mean nothing.
GVDw
George Van Der walt's update09 Mar 2024, 11:14
Reviewer Update
Vodacom promised someone to come and install a dish to ensure we can have proper connection. Still has not sent the paperwork or even phoned to ask are we still struggling. Sad to see that customers mean nothing.
GVDw
George Van Der walt's updateReviewer Update
22 Jun 2024, 12:35Got home from a week away. No internet. Vodacom promised a signal booster that has not happened. Router is on but no internet. It worked poorly for a while and now again it is off. I wish vodacom cared about customers but it seems not so. Can someone help me with the ombudsman or just guide me in a way to get this either cancelled and get all my wasted money back or get it fixed and get real service from Vodacom.
GVDw
George Van Der walt's update22 Jun 2024, 12:35
Reviewer Update
Got home from a week away. No internet. Vodacom promised a signal booster that has not happened. Router is on but no internet. It worked poorly for a while and now again it is off. I wish vodacom cared about customers but it seems not so. Can someone help me with the ombudsman or just guide me in a way to get this either cancelled and get all my wasted money back or get it fixed and get real service from Vodacom.