JM
Jan M

1 reviews | Active since Nov 2020

05 Dec 2021, 14:50

Vodacom Business LTE

Today is the 8th day without Internet. We still don’t have any answers on why it is down. Neither have we received any phone calls from ANYONE as has been promised numerous times. Worst service that I have ever experienced. My previous review was only commented on by Vodacom to show the public that they “care”. But nothing came from the comment. We’ve phoned customer care over 40 times in the past 8 day. (Go and check your logs) Every time we’re met with the same response: “Our technicians are working on the problem” For 8 days!!!! Why am I paying over R2400 a month? We used Vodacom business LTE for our online streaming services and the stability. We haven’t been able to use it for the last 8days. Leaving our online community stranded and with the knowledge of your “incredible” service SR ***35

0
Replies (2)
Vodacom
Vodacom's reply06 Dec 2021, 08:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
JM
Jan M's update06 Dec 2021, 08:23
Reviewer Update
Great! Same response as my previous review. Thank you mr robot!
Hopefully you do phone me this time