Vodacom Business LTE

I'm so disgusted with the poor service of Vodacom. We have a business LTE package. Arriving at church on Sunday we discovered that we do not have internet to livestream our services. We immediately reported the problem. Over the next three days we have made numerous calls but without any success. Our internet has been down for three days. They keep promising to phone us back but after 3 days not a single person contacted us. Such poor service!!!!Since we signed the contract with Vodacom, we have been more offline than online. Our office couldn’t operate for the past couple of days and no one can help us. We’ve asked to speak with a manager, but they refuse to put us through to one. Is there any way that we can get out of this contract as we can not pay for services that are not rendered? Reference SR ***35