JM
Jean M

1 reviews | Active since Feb 2017

10 Feb 2017, 11:21

Vodacom Business Keeps Suspending a Paying Customer

<p>After being forced to move to Vodacom as Nashua Mobile closed down we are now having regular issues. The first year went past without any hassle. Within the following year, we have now been cut off 8 times for non payment when they are simply not able to do simple accounting. No notice. Just cut off. Terrible, so bad even the enterprise support supervisor refuse to speak to me, nor do they return calls, leaving my account manager to fight battles with other departments. You really SUCK! I will be doing the effort to lay a complaint with ICASA, but I first need to lay a complaint with Vodacom, Business and looking at their website they do not make it easy as you cannot find a Complaints number or email address anywhere.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Feb 2017, 11:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team