Vodacom business is useless.

Vodacom business is absolutely useless. We've been with them for many years and have a contract for multiple work phones , every time we have a number that is due for an upgrade we have an issue where Vodacom puts the wrong ID number (we have no idea where this ID number comes from) on the waybill making it impossible for the delivery service to deliver the new phone. We have been told by sales , customer care and Vodacom business that because its a business account there shouldn't be an ID number attached to the waybill in any case! However absolutely no one at Vodacom can change this! RAM has been gracious enough in the past to give us the phones even though Vodacom's waybill is incorrect , now RAM has upgraded their security and unfortunately they cant help us bypass Vodacom's absolute mess up. FYI phone has been received but we are now being ignored by Vodacom to correct the ID number/waybill details for future deliveries