Vodacom business is the same as Eskom

I reported a fault in our connection on Monday the 19th. Despite numerous calls to various individuals on Vodacom business, nobody has come out to see what the issue is and they keep telling us that they are fixing the issue remotely. Thembunuwo Rabumanyana, assigned to our SR, has not updated us on anything. Our account manager Neshay Rajkuman has not responded to any of my calls. This is the fourth day without any connection for a business! We have had issue after issue after issue with the internet. Getting into a contract with Vodacom is the worst discussion you'll ever make.