CK
Calvin K

1 reviews | Active since Jun 2020

13 Nov 2020, 22:04

Vodacom Business is absolute useless!!

Opened business account. Responses from agents are pathetic! Took 4, yes FOUR months to open an account... really?!?! When the order was eventually approved & dispatched, all details on system and waybill, invoices and statements are incorrect! Company name is spelt incorrectly. Physical address is COMPLETELY wrong, considering I had to RICA and FICA with the correct address. Nobody can tell me which of the number the Master Account Holder is. Nobody can tell me why it says my account is in arrears but TOBi confirms it is paid up and fine whenever I speak to him because he is seemingly the only thing with a brain around there. Contact number has somehow been captures are our global fax number And on and on and on and on.... I'm over the incompetence. You can't even hold us legally liable for our contract lines because you have the absolute incorrect information captured. Whoever does that, needs to be kicked in the backside or fired, because they suck at their job. It's not our company name, not our address, so technically speaking, it is not us you seem to be billing. Call me, don't call me, sort it out, or don't, I don't care anymore. Vodacom is, as always, a major disappointment!

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Replies (2)
Vodacom
Vodacom's reply14 Nov 2020, 13:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CK
Calvin K's update16 Nov 2020, 05:41
Reviewer Update
Oh wow, what a lovely generic auto response! I don’t answer unknown numbers, so I doubt your agent is going to get hold of me. Just send me your proposed solution via email, really. We have 6 additional lines that we still have to apply for, so a speedy response and resolution to my satisfaction may redeem Vodacom somewhat.