SB
Steve B

1 reviews | Active since Dec 2019

10 Dec 2019, 10:40

Vodacom Business is a shambles

Never open a Vodacom Business contract! I had been a loyal customer of Vodacom for 9 years and made the mistake of trying to shift to the top Vodacom Business Bundle (iPhone 11 Pro + iPad + LTE). I signed the contract in early October and I am still sitting without an active service. Vodacom has charged me for nearly 2 months of a service that they never delivered and in the meantime I have been forced to spend nearly double that on pre-paid top ups to conduct my business. I have spent R6500 on telephony whilst they have consistently *****ed up. To top it all off they have somehow managed to disconnect my phone number that I use for all my business. I am currently sitting with NO service whatsoever. Their support is horrific!!! The agents are rude and never respond. The call centre is outbound only and nobody else at Vodacom can help. They even have a call centre cap so if you phone too regularly they don't let you get through (despite the fact that you might have a genuine issue that is their fault in the first instance). Never use Vodacom if you have any sense.

0
Replies (3)
Vodacom
Vodacom's reply10 Dec 2019, 11:31
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SB
Steve B's update10 Dec 2019, 11:53
Reviewer Update
Good Luck - I have no active line so you won't manage to contact me!

Vodacom
Vodacom's reply20 Dec 2019, 10:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team