vodacom business is a joke

I send my documentation to [Email Removed] yesterday morning at 8,36 requesting a sim swap to be activated, I got a reference number. After waiting 24 hours, with no contact from Vodacom- btw great service here- I call the call centre again to request what's going on with my sim swap, I was notified that they need an id. thanks for calling me to tell me this?? if I didn't call I will still be waiting<br> <br> I send threw the id and all of a sudden get an email that I need to send the sim card number threw, what happened to my documentation that was sent yesterday? <br> <br> I speak to VALENTINAS MOHOLO that tells me he cant seem to find the id on the sysyem and I explain to him I just got an email stating they received the id but don't have the sim card number, he says they can only see the sim card. what a joke the customer service is, have no idea how they actually do busisness????<br> <br> again pathetic service from Vodacom, its actually a joke<br> <br> <br>