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Pieter R

1 reviews | Active since Jun 2021

19 Jun 2021, 11:51

vodacom business is a frustration and bad service

I am very disappointed in vodacom business product. I got a 40mbps business wireless and its down several times a month at there hub site as support explain. The downtime is mostly 12 to 24 hours for a business product. Thats vodacoms way to look after businesses and keep them connected by such downtime that business loose money but still have to pay for service. The business support number *** you sometimes have to phone several times due to a phone call from a mobile vodacom phone to the vodacom support number does not have voice and you cant hear support. The vodacom mobile network is also bad service due to call drops every day. Can any one assist me where to report bad service because i cant come right with vodacom business on ***.

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Replies (2)
Vodacom
Vodacom's reply19 Jun 2021, 20:54
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
PR
Pieter R's update21 Jun 2021, 16:17
Reviewer Update
Hey. If you read my complaint and see there is more then 1 reference. Is it normal to have every month 3 to 7 times downtime due to the hub thats down. And then downtime is more then 12 hours. It looks like vodacom doesnt investigate even if someone complain or do even the effort to properly read there complaint. But now i understand why i struggle with vodacom business because they dont worry about service to the customer. Its to much of a effort to do so