Vodacom business internet mess

Good morning. It is a sad moment that I have to write this ,but waiting 3 days for vodacom to assist with a faulty business Internet line in this day and age is just so unacceptable in so many ways . The fact that we have phoned close to 10 times a day since Monday morning and they can't even provide an eta on when the technician will Come out ,one can only imagine how much longer this is going to take ,especially as they have not even diagnosed the issue yet ,meaning that eventually when the technician comes out to diagnose, he will probably need to order parts or components. This is really so unnecessary. Sergio, refused Cinc*** is the reference. Vodacom has our number . Please resolve this