1 reviews | Active since Jun 2024
Vodacom business internet
I moved from one town to an other town. Vodacom needs to come and reconnect my dish with the tower. So that I can have internet again. It has been 4 weeks now 1 hour and 20 minutes on phone calls, 8 mails later. Speaking to the first line of problem report speaking to second line of report. Speaking to my account manager, my accounts manger boss. Management. And till now I have not yet received any feedback from vodacom. This is a business internet and this is the kind of service that one receive from vodacom. I have been without internet for 4 weeks but still vodacom sends me invoice to pay for internet. I had to make additional plans for internet it’s costing me a fortune. But still no feedback from vodacom nothing after all the calls the mails everything. I still have no idea when I will have internet and like I said it’s costing me a fortune to made additional plans for internet. So big company and yet they cannot reconnect my internet buy still they want there money.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
After the right people of vodacom called me it took have a day to sort the problem. Vodacom can also not provide me with internet in the area we are in now. So I had to call other provider to assist me with internet.
Like I said it took one to sort the problem out with vodacom. But end of the day for one month I did not had any internet and the problem was on vodacom site for not assisting and still they send me invoice to pay for that month.
If the problem was on my side then I would say fair I will pay. But I spent more than 1 hour and 20 minutes on the phone with vodacom and I have sent 7 mails to 5 people. And still I need to pay for something I did not have and also for something that was not my fault. When I asked about the invoice the only thing vodacom says is SORRY YOU HAVE TO PAY.
Regards
Jordaan
After the right people of vodacom called me it took have a day to sort the problem. Vodacom can also not provide me with internet in the area we are in now. So I had to call other provider to assist me with internet.
Like I said it took one to sort the problem out with vodacom. But end of the day for one month I did not had any internet and the problem was on vodacom site for not assisting and still they send me invoice to pay for that month.
If the problem was on my side then I would say fair I will pay. But I spent more than 1 hour and 20 minutes on the phone with vodacom and I have sent 7 mails to 5 people. And still I need to pay for something I did not have and also for something that was not my fault. When I asked about the invoice the only thing vodacom says is SORRY YOU HAVE TO PAY.
Regards
Jordaan