Vodacom Business incapable technical staff

I have a Lte wireless router on contract with Vodacom. You are supposed to be able to access your data usage - top up etc on the My business App About a week ago the App stopped working - it will not allow you to access and keeps saying "there was an error during your request" I contacted Vodacom on Wednesday 10th April and reported the problem - and again on Friday the 12th Its now Monday 15th and still no progress although I see the App layout has now changed ??- but still I cant access. I phoned business again and they tell me the complaint is still active I received no less than 4 emails (no doubt automated) telling me that the problem is being looked at The latest email assures me that they have not blocked any portal and i should contact my IT personnel????? They cant be serious. The agent obviously has never read the complaint or has not the capacity or inclination to address the problem - mind you it would probably be better to get a private IT company to get in and solve Vodacom obvious inadequacies and non capabilities This is typical Vodacom - employing people who cant do the job- it is amazing that they manage to keep the cell phones and internet going at all But they can increase their fees on a 2 yr contract in the middle of the contract- so they are good and devious at extracting money from customers I will not be renewing my contract again when it expires And maybe they will in the interim employ someone who has the capabilities to address the Business App evident problems - pathetic service and capabilities - what else could one conclude?