TP
Tan P

1 reviews | Active since Dec 2019

01 Dec 2019, 13:59

Vodacom Business Fibre - Useless

Vodacom Business Fibre. Moved to a new residence, attempted/attempting to carry over my line. Historically, Vodacom Business Fibre was great, this is the reason I wanted to stay with them. New move HAS BEEN HELL! Received the new router 3 weeks ago, with the LTE ****le to “tide us over” until the Fibre was installed an activated. The ****le has never functioned. Never. contacted Vodacom to attempt to figure out why it was still not functional three times. Nothing was resolved. Frogfoot supp**** the Fibre installation 3 days later - so I wasn’t very upset about not having internet through the ****le at this stage. Fibre was installed - still no active internet. Contacted support 3 more times, and only the third time did a service consultant actually fix/activate my internet within the hour. I had internet for 3 DAYS THEREAFTER. ONLY. Fibre keeps on dropping intermittently. Contacted Vodacom Business Fibre support on multiple occasions, and if I hear “we will email the relevant department” or “I will email the relevant department” I will scream. This morning ZERO internet. Contacted support, my account has been suspended for non payment. I asked the consultant to check, who was “surprised” to see that my account was completely fine and “has no idea why it has been suspended”, but will “email the relevant department to fix this”. But it’s Sunday, and I would have to wait until the legal department opens on Monday to have this resolved. On asking how to cancel my contract, I was informed that I need to email Vodacom and give them a months notice. Which is unacceptable considering I’ve had less than a weeks internet, and somehow don’t see it being resolved any time soon.

0
Replies (1)
Vodacom
Vodacom's reply01 Dec 2019, 16:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team